Privacy Policy
Privacy Policy
1. Who We Are
This website is operated by Haz Waste Ltd, trading as ADR Transport Services.
We are the data controller responsible for the personal data collected through this website and through our business operations. This means we determine how and why your personal data is processed.
| Trading name | ADR Transport Services |
| Legal entity | Haz Waste Ltd |
| Registered address | Unit 3, Ringtail Place, Burscough Industrial Estate, Burscough, L40 8LA |
| Website | adrtransportservices.co.uk |
We are registered with the Information Commissioner’s Office (ICO) as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What This Policy Covers
This Privacy Policy explains how ADR Transport Services (operated by Haz Waste Ltd) collects, uses, stores, and protects your personal data when you:
- Visit and use our website at adrtransportservices.co.uk
- Submit an enquiry, request a quote, or contact us through the website
- Contact us by telephone or email regarding our services
- Enter into a contract with us for the provision of transport or waste management services
- Interact with us in any other capacity as a customer, prospective customer, or supplier
This policy should be read alongside any other notices or terms we provide at the point where we collect your data — for example, specific notices on our contact or quote request forms.
This policy does not cover third-party websites that may be linked to from our website. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
3. What Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
Contact and Identity Information
- Your name
- Your job title and company name
- Your business address
- Your telephone number
- Your email address
Enquiry and Service Information
- Details of the goods or waste you wish to transport (including substance names, quantities, and collection/delivery locations)
- Details of any enquiries, quote requests, or service bookings you make with us
- Communication records — including emails, telephone call notes, and messages submitted through our website
Contractual and Financial Information
- Details contained in service agreements or contracts
- Invoicing and payment information (we do not store card details — payments are processed through third-party payment providers)
- Purchase order references and contract reference numbers
Technical and Website Data
- Your IP address
- Browser type and version
- Pages visited on our website and time spent on those pages
- The website or search engine that referred you to our site
- Device type and operating system
- Cookie data (see Section 6)
Regulatory and Compliance Data
In connection with the provision of dangerous goods transport and hazardous waste services, we are required by law to collect, record, and retain certain information about the goods being transported. This may include:
- Details of hazardous waste consignments including the name, address, and waste producer registration number of the consignor
- Information required to complete ADR transport documentation and Hazardous Waste Consignment Notes
- Names of individuals signing consignment notes or transport documents
This regulatory data is collected to fulfil our legal obligations under the ADR regulations, the Hazardous Waste Regulations, and the Environmental Protection Act 1990 — not for marketing purposes.
4. How We Collect Your Personal Data
We collect personal data through the following means:
Directly from You
- Website contact and quote forms — when you submit an enquiry or quote request through our website
- Email — when you contact us directly by email
- Telephone — when you call us to discuss a service requirement or place a booking
- In person or on-site — when our drivers or team members interact with your staff at collection or delivery locations
- Contracts and paperwork — information provided when entering into a service agreement or completing transport documentation
Automatically Through Our Website
- Website analytics tools (such as Google Analytics) collect technical data about how visitors use our website. This data is typically anonymised or pseudonymised. See Section 6 for further details.
- Cookies placed on your device when you visit our website. See Section 6 for further details.
From Third Parties
- In some cases, we may receive contact details from businesses that refer work to us, or from clients providing details of third-party contacts relevant to a job (for example, a delivery contact at a recipient address).
5. How and Why We Use Your Personal Data
Under UK GDPR, we must have a lawful basis for processing your personal data. The table below sets out the purposes for which we process personal data and the lawful basis we rely on for each:
| Purpose | Lawful Basis |
|---|---|
| Responding to enquiries and quote requests submitted through our website or by email or telephone | Legitimate interests — to respond to pre-contractual enquiries from prospective customers |
| Providing ADR transport, hazardous goods courier, and hazardous waste collection services | Performance of a contract — necessary to fulfil the service you have engaged us to provide |
| Preparing and issuing invoices and managing payment for services | Performance of a contract; Legal obligation — financial record-keeping requirements |
| Completing ADR transport documentation and Hazardous Waste Consignment Notes | Legal obligation — required under the ADR regulations, Hazardous Waste Regulations, and Environmental Protection Act 1990 |
| Retaining records of dangerous goods and hazardous waste movements for regulatory purposes | Legal obligation — required under applicable environmental and transport legislation |
| Maintaining records of service history, communications, and customer accounts | Legitimate interests — to manage our business relationships and maintain accurate records |
| Improving our website and understanding how visitors use it (via analytics) | Legitimate interests — to improve the performance and content of our website |
| Complying with legal or regulatory requests, investigations, or enforcement actions | Legal obligation — compliance with applicable law |
| Contacting existing customers about relevant service updates, new services, or operational information | Legitimate interests — to keep existing clients informed about services relevant to their operations |
We do not use your personal data for unsolicited direct marketing. We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not send marketing emails to individuals who have not had a prior business relationship with us or who have not opted in to receive communications from us.
6. Cookies and Website Analytics
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and store certain information about your visit. Cookies are widely used to make websites work more efficiently and to provide information to website owners.
Cookies We Use
Our website uses the following categories of cookies:
| Cookie Type | Purpose |
|---|---|
| Essential / Strictly Necessary | Required for the website to function correctly — for example, form submission and page security. Cannot be disabled without breaking website functionality. |
| Analytics and Performance | Used to understand how visitors use the website — pages visited, time on site, referral source. We use Google Analytics for this purpose. Data is anonymised where possible. |
| Functional | Used to remember your preferences and improve your experience on repeat visits. |
Managing Your Cookie Preferences
When you first visit our website, you will be asked to accept or decline non-essential cookies through our cookie consent tool. You can change your cookie preferences at any time.
You can also control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and receive notifications when new cookies are set. Please note that disabling certain cookies may affect the functionality of our website.
7. Who We Share Your Personal Data With
We do not sell or rent your personal data to any third party. We may share your personal data in the following limited circumstances:
Service Providers and Subcontractors
We work with a small number of trusted third-party service providers who process data on our behalf to help us deliver our services and operate our business. These include:
- IT and website hosting providers — who store our website data and business systems
- Email and communication platforms — used to send and receive business communications
- Accounting and invoicing software — used to manage our financial records
- Analytics providers — such as Google Analytics, used to analyse website usage
All third-party service providers are required to process your data only on our instructions and in accordance with applicable data protection law. We do not permit them to use your data for their own purposes.
Regulatory and Legal Authorities
We may disclose personal data to regulatory bodies, enforcement agencies, or government authorities where we are required to do so by law. This includes disclosures to:
- The Environment Agency — in connection with hazardous waste consignment records
- The Health and Safety Executive (HSE) — in connection with dangerous goods transport compliance
- The Driver and Vehicle Standards Agency (DVSA) — in connection with vehicle and driver compliance checks
- Police, courts, or other authorities — where required by a court order or legal obligation
Business Transfers
In the event that Haz Waste Ltd or ADR Transport Services is sold, merged with another business, or its assets are transferred, your personal data may be transferred as part of that transaction. We will notify you in advance of any such transfer where it affects your data.
8. How Long We Keep Your Personal Data
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law.
Where data is no longer required, we delete or anonymise it securely. If you request deletion of your data and we are not under a legal obligation to retain it, we will delete it promptly.
9. Your Rights Under UK GDPR
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights in relation to your personal data:
The Right to be Informed
You have the right to be told how we collect and use your personal data. This Privacy Policy is how we fulfil that obligation.
The Right of Access
You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will respond to your request within one month. There is no charge for this in most circumstances.
The Right to Rectification
If you believe that personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. We will respond within one month.
The Right to Erasure
You have the right to ask us to delete personal data we hold about you in certain circumstances — for example, where we no longer need the data for the purpose it was collected, or where you withdraw consent and there is no other lawful basis for processing. This right does not apply where we have a legal obligation to retain the data.
The Right to Restrict Processing
You have the right to ask us to restrict how we process your personal data in certain circumstances — for example, while we verify the accuracy of data you have disputed.
The Right to Data Portability
Where we process your data based on your consent or on the performance of a contract, and the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
The Right to Object
You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for legal claims.
Rights Relating to Automated Decision-Making
You have the right not to be subject to a decision made solely by automated means that has a significant effect on you. We do not currently use automated decision-making processes that affect individuals.
Please note: Some of these rights are not absolute and may be limited in certain circumstances — for example, where we have a legal obligation to retain data, or where exercising a right would adversely affect the rights of others. We will always explain our reasons if we are unable to fulfil a request in full.
10. How to Exercise Your Rights
To exercise any of your rights under UK GDPR, or to raise a concern about how we handle your personal data, please contact us using the details in Section 13 of this policy.
We will acknowledge your request within five working days and respond in full within one month. In complex cases, we may extend this to three months — we will notify you if this applies.
We may need to verify your identity before processing your request. This is to protect you and to ensure we do not disclose your data to an unauthorised person.
11. Keeping Your Data Secure
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:
- Secure, password-protected access to systems holding personal data
- Use of reputable, security-certified cloud service providers and hosting environments
- Limiting access to personal data to those members of our team who need it to carry out their role
- Regular review of our data security practices
- Secure disposal of data that is no longer required
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make significant changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we protect your personal data. If we make changes that materially affect how we process your personal data, we will take reasonable steps to notify you — for example, by displaying a notice on our website.
Continued use of our website or services following any changes to this policy constitutes your acknowledgment of those changes.
13. How to Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a concern about how we handle your personal data, please contact us:
| Trading name | ADR Transport Services |
| Operated by | Haz Waste Ltd |
| Registered address | Unit 3, Ringtail Place, Burscough Industrial Estate, Burscough, L40 8LA |
| transport@hazwasteuk.com | |
| Website | adrtransportservices.co.uk |
We aim to respond to all data protection enquiries within five working days.